Zepto ranked the highest with a score of about six In November 2023, based on Indian consumers' interaction with delivery riders from quick commerce brands in India. Dunzo ranked second during the same survey period.
Customer interaction with quick commerce delivery agent in India between January and November 2023, by brand
(on a scale of 1 to 10)
Based on 32,000 reviews on Apple and Google app store.
Method of interview
Online survey
Supplementary notes
Customer satisfaction scale ranges from 0 to 10, where 1 is the lowest and 10 is the highest, based on customer experience with grocery delivery services.
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Inc42. (December 26, 2023). Customer interaction with quick commerce delivery agent in India between January and November 2023, by brand (on a scale of 1 to 10) [Graph]. In Statista. Retrieved December 19, 2024, from https://www.statista.com/statistics/1471667/india-quick-commerce-brands-consumer-interaction/
Inc42. "Customer interaction with quick commerce delivery agent in India between January and November 2023, by brand (on a scale of 1 to 10)." Chart. December 26, 2023. Statista. Accessed December 19, 2024. https://www.statista.com/statistics/1471667/india-quick-commerce-brands-consumer-interaction/
Inc42. (2023). Customer interaction with quick commerce delivery agent in India between January and November 2023, by brand (on a scale of 1 to 10). Statista. Statista Inc.. Accessed: December 19, 2024. https://www.statista.com/statistics/1471667/india-quick-commerce-brands-consumer-interaction/
Inc42. "Customer Interaction with Quick Commerce Delivery Agent in India between January and November 2023, by Brand (on a Scale of 1 to 10)." Statista, Statista Inc., 26 Dec 2023, https://www.statista.com/statistics/1471667/india-quick-commerce-brands-consumer-interaction/
Inc42, Customer interaction with quick commerce delivery agent in India between January and November 2023, by brand (on a scale of 1 to 10) Statista, https://www.statista.com/statistics/1471667/india-quick-commerce-brands-consumer-interaction/ (last visited December 19, 2024)
Customer interaction with quick commerce delivery agent in India between January and November 2023, by brand (on a scale of 1 to 10) [Graph], Inc42, December 26, 2023. [Online]. Available: https://www.statista.com/statistics/1471667/india-quick-commerce-brands-consumer-interaction/
