Business implications of a poor delivery experience 2024

Published by
Stephanie Chevalier,
Jun 4, 2024
One of the main implications for businesses of a poor delivery experience is a loss of trust in the delivery company by online shoppers. In a survey conducted between 2023 and 2024, nearly a quarter of respondents reported losing confidence in the delivery service. Additionally, nearly two in ten said they would not order from the retailer again, the same proportion who reported losing confidence in the retailer.

Business implications of poor online shopping delivery experience in 2024

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Release date

April 2024

Region

North America, Europe

Survey time period

October 2023 to mid-January 2024

Number of respondents

8,000 respondents

Special properties

Consumers in Europe and North America

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Statistics on " E-commerce delivery preferences worldwide "

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Other statistics that may interest you E-commerce delivery preferences worldwide

Overview

5

Delivery speed

6

Delivery costs

4

Delivery experience

6

Order returns

4

Sustainability

4

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Topics

E-commerce delivery preferences worldwideCourier, express and parcel (CEP) market in the United StatesSustainabilitySustainability in the tech industrySustainable packaging industry worldwide
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