Retailer performance in the return of online purchases 2024

Published by Statista Research Department, Apr 16, 2025
A survey conducted between 2023 and 2024 revealed that most online purchase returns were completed at home without any issues, with six in ten consumers reporting this. Additionally, more than a third stated they completed their return in-store or with a delivery agent, also without hassle.

Performance of retailers and delivery agents in the return of online purchases in 2024

CharacteristicShare of respondents
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Showing entries 1 to 5 (5 entries in total)
Statistic: Performance of retailers and delivery agents in the return of online purchases in 2024

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Release date

April 2024

Region

North America, Europe

Survey time period

October 2023 to mid-January 2024

Number of respondents

8,000 respondents

Special properties

Consumers in Europe and North America

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Statistics on " E-commerce returns in the United States "

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Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

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