Retailer performance in the return of online purchases 2024

Published by
Stephanie Chevalier,
Jun 4, 2024
A survey conducted between 2023 and 2024 revealed that most online purchase returns were completed at home without any issues, with six in ten consumers reporting this. Additionally, more than a third stated they completed their return in-store or with a delivery agent, also without hassle.

Performance of retailers and delivery agents in the return of online purchases in 2024

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Release date

April 2024

Region

North America, Europe

Survey time period

October 2023 to mid-January 2024

Number of respondents

8,000 respondents

Special properties

Consumers in Europe and North America

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Statistics on " E-commerce returns in the United States "

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Other statistics that may interest you E-commerce returns in the United States

Overview

5

Company return policies

7

Preferences and methods

5

Consumer behavior

6

Bracketing

4

Returns experience

7

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Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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For single users
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per month, billed annually 1
Buy now
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  • Premium Statistics

    • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 5 people
$959 USD
per month, billed annually 1
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1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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