Consumer delivery preferences 2024, by product category

Published by
Stephanie Chevalier,
Jun 4, 2024
Regardless of the product category, shoppers prioritize low shipping costs when opting for home delivery. For items like medicines and groceries, speed is also an important factor. However, for larger purchases such as white goods, furniture, and electronic equipment, an accurate delivery window is preferred. This is likely because receiving them often requires extra planning and logistical effort.

Consumer preferences for online shopping delivery in selected product categories in 2024

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Sources

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Release date

April 2024

Region

North America, Europe

Survey time period

October 2023 to mid-January 2024

Number of respondents

8,000 respondents

Special properties

Consumers in Europe and North America

Supplementary notes

Figures may not add up to 100 percent due to rounding.

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Statistics on " E-commerce delivery preferences worldwide "

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Overview

5

Delivery speed

6

Delivery costs

4

Delivery experience

6

Order returns

4

Sustainability

4

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Topics

E-commerce delivery preferences worldwideCourier, express and parcel (CEP) market in the United StatesSustainabilitySustainability in the tech industrySustainable packaging industry worldwide
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