A 2024 survey carried out in the United States showed that consumers aged over 50 years old tend to dislike AI-powered customer service. 50 percent of shoppers aged 50 to 54 years old stated that using AI chatbots for customer support instead of humans could negatively impact their perception of a brand or retailer. In turn, only 30 percent of shoppers aged 18 to 24 years old had the same opinion.
Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group
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Bizrate Insights. (April 18, 2024). Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
Bizrate Insights. "Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group." Chart. April 18, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
Bizrate Insights. (2024). Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
Bizrate Insights. "Share of Consumers Perceiving Brands Negatively When Using Ai Chatbots Instead of Humans in The United States in 2024, by Age Group." Statista, Statista Inc., 18 Apr 2024, https://www.statista.com/statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
Bizrate Insights, Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group Statista, https://www.statista.com/statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/ (last visited November 21, 2024)
Share of consumers perceiving brands negatively when using AI chatbots instead of humans in the United States in 2024, by age group [Graph], Bizrate Insights, April 18, 2024. [Online]. Available: https://www.statista.com/statistics/1470244/negative-brand-perception-due-to-ai-chatbots-united-states-by-age-group/
