Main uses of AI in online shopping experience in the U.S. 2024

Published by Daniela Coppola, May 30, 2024

Artificial intelligence technologies can improve the shopping experience. According to a 2024 survey carried out in the United States, one-third of consumers thought generative AI tools could provide more timely responses to their requests, while another 15 percent of them mentioned accuracy and higher quality of gen AI responses.

Main ways AI can improve shopping experience in the United States in 2024

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Release date

April 2024

Region

United States

Survey time period

February 2024

Number of respondents

1,458 respondents

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Market overview

4

Business adoption

6

Shopping experience

8

Spotlight: chatbots

7

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Topics

Artificial intelligence (AI) in U.S. e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) in the United StatesGenerative artificial intelligence (AI)Artificial Intelligence in Germany
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