Reasons for using shared mobility services in Malaysia 2024

Published by
Amanda Siddharta,
May 21, 2024

According to a March 2024 survey conducted by Rakuten Insight, the majority of Malaysian respondents stated that convenience and reliability were the leading reasons for using shared mobility services such as ride-hailing, car-pooling, and bike-sharing. About 35 percent of respondents also identified user-friendly app as one of their motivations for using such services. 

Leading reasons for using shared mobility services in Malaysia as of March 2024

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Release date

April 2024

Region

Malaysia

Survey time period

March 14 to 31, 2024

Number of respondents

5,962 respondents

Age group

16 years and older

Special properties

among those who used shared mobility services

Method of interview

Online survey

Supplementary notes

Original question: "What are the main reasons for using ride-hailing/sharing services? (Choose up to 3 of the most relevant answers)" 

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