Issues faced by telecoms customers in France 2023, by type of service

Published by
Alexandra Borgeaud,
May 23, 2024
In 2023, the most common problems faced by fixed telecoms services in France were service quality issues, highlighted by nearly 40 percent of respondents. With regard to mobile services, almost 30 percent of respondents had experienced fraud or unwanted calls.

Problems faced by telecoms customers in France in 2023, by type of service

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Release date

April 2024

Region

France

Survey time period

2023

Number of respondents

4,003 respondents

Supplementary notes

Customer satisfaction score is from 0 to 10.

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Statistics on " Telecoms in France "

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Other statistics that may interest you Telecoms in France

Overview

6

Fixed-line

6

Mobile

5

Companies

7

Consumption

5

Special focus: 5G

4

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Topics

Telecoms in FranceTelecoms infrastructure & equipmentTelecoms firms in BeneluxTelecoms in EuropeTelecoms in the United Kingdom
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