In 2024, both of the major ride sharing companies scored the same result in the American Customer Satisfaction Index (ACSI®). Both companies received a score of 76 from their customers in the U.S that year.
American Customer Satisfaction Index scores for ride share companies in the United States from in 2024
The American Customer Satisfaction Index (ACSI®) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI® is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
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ACSI®. (April 23, 2024). American Customer Satisfaction Index scores for ride share companies in the United States from in 2024 [Graph]. In Statista. Retrieved November 20, 2024, from https://www.statista.com/statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
ACSI®. "American Customer Satisfaction Index scores for ride share companies in the United States from in 2024." Chart. April 23, 2024. Statista. Accessed November 20, 2024. https://www.statista.com/statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
ACSI®. (2024). American Customer Satisfaction Index scores for ride share companies in the United States from in 2024. Statista. Statista Inc.. Accessed: November 20, 2024. https://www.statista.com/statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
ACSI®. "American Customer Satisfaction Index Scores for Ride Share Companies in The United States from in 2024." Statista, Statista Inc., 23 Apr 2024, https://www.statista.com/statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
ACSI®, American Customer Satisfaction Index scores for ride share companies in the United States from in 2024 Statista, https://www.statista.com/statistics/1463615/us-customer-satisfaction-index-ride-share-companies/ (last visited November 20, 2024)
American Customer Satisfaction Index scores for ride share companies in the United States from in 2024 [Graph], ACSI®, April 23, 2024. [Online]. Available: https://www.statista.com/statistics/1463615/us-customer-satisfaction-index-ride-share-companies/
