As of March 2024, about 55 percent of surveyed Gen Z adults in the United States expressed support for brands using generative artificial intelligence (AI) for offering customer service support. Among millennials, the figure reached 69 percent, while for Gen Xers and baby boomers, it reached 54 and 35 percent, respectively.
Consumer support to brands using artificial intelligence (AI) to offer customer service support in the United States as of March 2024, by generation
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Dentsu. (March 26, 2024). Consumer support to brands using artificial intelligence (AI) to offer customer service support in the United States as of March 2024, by generation [Graph]. In Statista. Retrieved December 18, 2024, from https://www.statista.com/statistics/1463509/consumer-support-brands-ai-customer-service-generation-united-states/
Dentsu. "Consumer support to brands using artificial intelligence (AI) to offer customer service support in the United States as of March 2024, by generation." Chart. March 26, 2024. Statista. Accessed December 18, 2024. https://www.statista.com/statistics/1463509/consumer-support-brands-ai-customer-service-generation-united-states/
Dentsu. (2024). Consumer support to brands using artificial intelligence (AI) to offer customer service support in the United States as of March 2024, by generation. Statista. Statista Inc.. Accessed: December 18, 2024. https://www.statista.com/statistics/1463509/consumer-support-brands-ai-customer-service-generation-united-states/
Dentsu. "Consumer Support to Brands Using Artificial Intelligence (Ai) to Offer Customer Service Support in The United States as of March 2024, by Generation." Statista, Statista Inc., 26 Mar 2024, https://www.statista.com/statistics/1463509/consumer-support-brands-ai-customer-service-generation-united-states/
Dentsu, Consumer support to brands using artificial intelligence (AI) to offer customer service support in the United States as of March 2024, by generation Statista, https://www.statista.com/statistics/1463509/consumer-support-brands-ai-customer-service-generation-united-states/ (last visited December 18, 2024)
Consumer support to brands using artificial intelligence (AI) to offer customer service support in the United States as of March 2024, by generation [Graph], Dentsu, March 26, 2024. [Online]. Available: https://www.statista.com/statistics/1463509/consumer-support-brands-ai-customer-service-generation-united-states/
