A survey carried out among retail professionals in 2023 showed that the main focus of generative artificial intelligence (AI) is the customer experience. Indeed, 50 percent of surveyed decision makers mentioned the customer experience as the main area of their gen AI strategy.
Main focus areas of generative AI strategy in the retail industry in 2023
Characteristic
Share of respondents
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Salesforce Research. (March 18, 2024). Main focus areas of generative AI strategy in the retail industry in 2023 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1461793/gen-ai-strategy-in-retail/
Salesforce Research. "Main focus areas of generative AI strategy in the retail industry in 2023." Chart. March 18, 2024. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1461793/gen-ai-strategy-in-retail/
Salesforce Research. (2024). Main focus areas of generative AI strategy in the retail industry in 2023. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1461793/gen-ai-strategy-in-retail/
Salesforce Research. "Main Focus Areas of Generative Ai Strategy in The Retail Industry in 2023." Statista, Statista Inc., 18 Mar 2024, https://www.statista.com/statistics/1461793/gen-ai-strategy-in-retail/
Salesforce Research, Main focus areas of generative AI strategy in the retail industry in 2023 Statista, https://www.statista.com/statistics/1461793/gen-ai-strategy-in-retail/ (last visited August 25, 2024)
Main focus areas of generative AI strategy in the retail industry in 2023 [Graph], Salesforce Research, March 18, 2024. [Online]. Available: https://www.statista.com/statistics/1461793/gen-ai-strategy-in-retail/