Most U.S. consumers believe that generative artificial intelligence (AI) could further improve the online shopping experience, a 2023 survey showed. Three in four shoppers would like to obtain detailed information on items, while another 68 percent of respondents were interested in tailored recommendations based on their criteria.
Share of shoppers interested in generative AI uses to improve customer experience in the U.S. in 2023
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iAdvize. (November 2, 2023). Share of shoppers interested in generative AI uses to improve customer experience in the U.S. in 2023 [Graph]. In Statista. Retrieved December 27, 2024, from https://www.statista.com/statistics/1461755/interest-in-gen-ai-for-better-customer-experience-united-states/
iAdvize. "Share of shoppers interested in generative AI uses to improve customer experience in the U.S. in 2023." Chart. November 2, 2023. Statista. Accessed December 27, 2024. https://www.statista.com/statistics/1461755/interest-in-gen-ai-for-better-customer-experience-united-states/
iAdvize. (2023). Share of shoppers interested in generative AI uses to improve customer experience in the U.S. in 2023. Statista. Statista Inc.. Accessed: December 27, 2024. https://www.statista.com/statistics/1461755/interest-in-gen-ai-for-better-customer-experience-united-states/
iAdvize. "Share of Shoppers Interested in Generative Ai Uses to Improve Customer Experience in The U.S. in 2023." Statista, Statista Inc., 2 Nov 2023, https://www.statista.com/statistics/1461755/interest-in-gen-ai-for-better-customer-experience-united-states/
iAdvize, Share of shoppers interested in generative AI uses to improve customer experience in the U.S. in 2023 Statista, https://www.statista.com/statistics/1461755/interest-in-gen-ai-for-better-customer-experience-united-states/ (last visited December 27, 2024)
Share of shoppers interested in generative AI uses to improve customer experience in the U.S. in 2023 [Graph], iAdvize, November 2, 2023. [Online]. Available: https://www.statista.com/statistics/1461755/interest-in-gen-ai-for-better-customer-experience-united-states/
