In nearly four out of ten cases, chatbots answer shoppers' questions perfectly, a U.S. survey from 2023 revealed. However, only 25 percent of surveyed customers purchased the product after having successfully interacted with a chatbot.
Share of shoppers using chatbots when shopping online in the United States in 2023
Characteristic
Share of respondents
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
iAdvize. (November 3, 2023). Share of shoppers using chatbots when shopping online in the United States in 2023 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/
iAdvize. "Share of shoppers using chatbots when shopping online in the United States in 2023." Chart. November 3, 2023. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/
iAdvize. (2023). Share of shoppers using chatbots when shopping online in the United States in 2023. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/
iAdvize. "Share of Shoppers Using Chatbots When Shopping Online in The United States in 2023." Statista, Statista Inc., 3 Nov 2023, https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/
iAdvize, Share of shoppers using chatbots when shopping online in the United States in 2023 Statista, https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/ (last visited August 25, 2024)
Share of shoppers using chatbots when shopping online in the United States in 2023 [Graph], iAdvize, November 3, 2023. [Online]. Available: https://www.statista.com/statistics/1461746/shopping-experiences-with-chatbots-united-states/