Shopping experiences with e-commerce chatbots in the U.S. 2023

Published by Statista Research Department, Dec 10, 2024

In nearly four out of ten cases, chatbots answer shoppers' questions perfectly, a U.S. survey from 2023 revealed. However, only 25 percent of surveyed customers purchased the product after having successfully interacted with a chatbot.

Share of shoppers using chatbots when shopping online in the United States in 2023

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Release date

November 2023

Region

North America, United States

Survey time period

2023

Number of respondents

2,000 respondents

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Market overview

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Business adoption

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Shopping experience

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Spotlight: chatbots

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Topics

Artificial intelligence (AI) in U.S. e-commerceArtificial intelligence (AI) worldwideArtificial intelligence (AI) in the United StatesGenerative artificial intelligence (AI)Artificial Intelligence in Germany
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