Chatbots bring multiple advantages to online shopping. About six in ten U.S. consumers answering a 2023 survey thought that chatbots saved their time because they are always available. Another 45 percent of respondents appreciated that chatbots immediately answered their questions.
Main advantages of using e-commerce chatbots in the U.S. in 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
iAdvize. (November 3, 2023). Main advantages of using e-commerce chatbots in the U.S. in 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1461736/perceived-benefits-of-chatbots-united-states/
iAdvize. "Main advantages of using e-commerce chatbots in the U.S. in 2023." Chart. November 3, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1461736/perceived-benefits-of-chatbots-united-states/
iAdvize. (2023). Main advantages of using e-commerce chatbots in the U.S. in 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1461736/perceived-benefits-of-chatbots-united-states/
iAdvize. "Main Advantages of Using E-commerce Chatbots in The U.S. in 2023." Statista, Statista Inc., 3 Nov 2023, https://www.statista.com/statistics/1461736/perceived-benefits-of-chatbots-united-states/
iAdvize, Main advantages of using e-commerce chatbots in the U.S. in 2023 Statista, https://www.statista.com/statistics/1461736/perceived-benefits-of-chatbots-united-states/ (last visited December 22, 2024)
Main advantages of using e-commerce chatbots in the U.S. in 2023 [Graph], iAdvize, November 3, 2023. [Online]. Available: https://www.statista.com/statistics/1461736/perceived-benefits-of-chatbots-united-states/
