In 2023, approximately six out of ten consumers familiar with the use of generative AI for online shopping expressed concerns about bias in these models leading to unrepresentative results. Other key concerns included the impersonation of individuals to provide false testimonials or reviews, the use of generative AI algorithms to copy or clone competitors' product designs or formulas, and the potential use of deep fakes to create content without proper permission, among other issues.
Key consumer concerns in the use of generative artificial intelligence (Gen AI) for online shopping in 2023
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Capgemini. (January 11, 2024). Key consumer concerns in the use of generative artificial intelligence (Gen AI) for online shopping in 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1460452/gen-ai-consumer-concerns-online-shopping/
Capgemini. "Key consumer concerns in the use of generative artificial intelligence (Gen AI) for online shopping in 2023." Chart. January 11, 2024. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1460452/gen-ai-consumer-concerns-online-shopping/
Capgemini. (2024). Key consumer concerns in the use of generative artificial intelligence (Gen AI) for online shopping in 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1460452/gen-ai-consumer-concerns-online-shopping/
Capgemini. "Key Consumer Concerns in The Use of Generative Artificial Intelligence (Gen Ai) for Online Shopping in 2023." Statista, Statista Inc., 11 Jan 2024, https://www.statista.com/statistics/1460452/gen-ai-consumer-concerns-online-shopping/
Capgemini, Key consumer concerns in the use of generative artificial intelligence (Gen AI) for online shopping in 2023 Statista, https://www.statista.com/statistics/1460452/gen-ai-consumer-concerns-online-shopping/ (last visited December 21, 2024)
Key consumer concerns in the use of generative artificial intelligence (Gen AI) for online shopping in 2023 [Graph], Capgemini, January 11, 2024. [Online]. Available: https://www.statista.com/statistics/1460452/gen-ai-consumer-concerns-online-shopping/
