Japanese consumers were unlikely to share poor experiences they had with a product or service, according to a survey conducted in 2023. While 55 percent of respondents did not tell anyone about dissatisfying experiences with a company, family and friends were the most likely to hear about the feedback among those who tended to share it.
Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023
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Qualtrics. (March 4, 2024). Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. "Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023." Chart. March 4, 2024. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. (2024). Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. "Forms of Consumer Feedback after Having a Bad Experience in Japan as of The 3rd Quarter of 2023." Statista, Statista Inc., 4 Mar 2024, https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics, Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 Statista, https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/ (last visited December 31, 2024)
Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 [Graph], Qualtrics, March 4, 2024. [Online]. Available: https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
