Japanese consumers were unlikely to share poor experiences they had with a product or service, according to a survey conducted in 2023. While 55 percent of respondents did not tell anyone about dissatisfying experiences with a company, family and friends were the most likely to hear about the feedback among those who tended to share it.
Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Qualtrics. (March 4, 2024). Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. "Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023." Chart. March 4, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. (2024). Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics. "Forms of Consumer Feedback after Having a Bad Experience in Japan as of The 3rd Quarter of 2023." Statista, Statista Inc., 4 Mar 2024, https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
Qualtrics, Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 Statista, https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/ (last visited November 21, 2024)
Forms of consumer feedback after having a bad experience in Japan as of the 3rd quarter of 2023 [Graph], Qualtrics, March 4, 2024. [Online]. Available: https://www.statista.com/statistics/1459894/japan-consumer-action-after-bad-experience/
