Talking to an operator on the phone was the leading method chosen by consumers for getting customer support for billing issues in Japan. According to a survey conducted in the third quarter of 2023, around 46 percent of respondents named telephone calls as their preferred method to inquire about billing issues, while self-services on computers were the most popular unmanned channel.
Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2023
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Qualtrics. (March 1, 2024). Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2023 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/
Qualtrics. "Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2023." Chart. March 1, 2024. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/
Qualtrics. (2024). Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2023. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/
Qualtrics. "Preferred Methods to Get Customer Support for Billing Issues in Japan as of The 3rd Quarter of 2023." Statista, Statista Inc., 1 Mar 2024, https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/
Qualtrics, Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2023 Statista, https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/ (last visited November 23, 2024)
Preferred methods to get customer support for billing issues in Japan as of the 3rd quarter of 2023 [Graph], Qualtrics, March 1, 2024. [Online]. Available: https://www.statista.com/statistics/1459743/japan-preferred-way-get-billing-issue-support/
