According to an online survey conducted in Japan in 2023, around 54 percent of respondents stated that they research on the website in case of questions about services or products. 23.5 percent of respondents stated that they directly inquire via phone or e-mail to solve questions about products or services.
Leading consumer actions in case of questions about service or product in Japan as of September 2023
Original question: “What actions do you take when you have questions about a service or product?”
Respondents were people living in Tokyo, Kanagawa, Saitama, Chiba, Osaka, Aichi and Fukuoka Prefecture, who have made use of customer inquiry methods between January and September 2023.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
PR Times, & RightTouch. (November 2, 2023). Leading consumer actions in case of questions about service or product in Japan as of September 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
PR Times, und RightTouch. "Leading consumer actions in case of questions about service or product in Japan as of September 2023." Chart. November 2, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
PR Times, RightTouch. (2023). Leading consumer actions in case of questions about service or product in Japan as of September 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
PR Times, and RightTouch. "Leading Consumer Actions in Case of Questions about Service or Product in Japan as of September 2023." Statista, Statista Inc., 2 Nov 2023, https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
PR Times & RightTouch, Leading consumer actions in case of questions about service or product in Japan as of September 2023 Statista, https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/ (last visited December 22, 2024)
Leading consumer actions in case of questions about service or product in Japan as of September 2023 [Graph], PR Times, & RightTouch, November 2, 2023. [Online]. Available: https://www.statista.com/statistics/1459674/japan-consumer-actions-solve-product-service-questions/
