Phone calls remained the most popular method in Japan to resolve customer issues, despite the increasing adoption of other online channels. In case of inquiries made outside of business hours of a call center, consumers named the redirection to a booking form for return calls their preferred method, according to a survey conducted in August 2023. Chatbots with input recognition followed, with 19.3 percent of respondents naming the automated feature the best way to receive customer support.
Preferred methods for making customer inquiries outside of call center business hours in Japan as of August 2023
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NTTCom Online Marketing Solutions Corporation. (February 20, 2024). Preferred methods for making customer inquiries outside of call center business hours in Japan as of August 2023 [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1459647/japan-customer-inquiry-method-outside-business-hours/
NTTCom Online Marketing Solutions Corporation. "Preferred methods for making customer inquiries outside of call center business hours in Japan as of August 2023." Chart. February 20, 2024. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1459647/japan-customer-inquiry-method-outside-business-hours/
NTTCom Online Marketing Solutions Corporation. (2024). Preferred methods for making customer inquiries outside of call center business hours in Japan as of August 2023. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1459647/japan-customer-inquiry-method-outside-business-hours/
NTTCom Online Marketing Solutions Corporation. "Preferred Methods for Making Customer Inquiries outside of Call Center Business Hours in Japan as of August 2023." Statista, Statista Inc., 20 Feb 2024, https://www.statista.com/statistics/1459647/japan-customer-inquiry-method-outside-business-hours/
NTTCom Online Marketing Solutions Corporation, Preferred methods for making customer inquiries outside of call center business hours in Japan as of August 2023 Statista, https://www.statista.com/statistics/1459647/japan-customer-inquiry-method-outside-business-hours/ (last visited November 23, 2024)
Preferred methods for making customer inquiries outside of call center business hours in Japan as of August 2023 [Graph], NTTCom Online Marketing Solutions Corporation, February 20, 2024. [Online]. Available: https://www.statista.com/statistics/1459647/japan-customer-inquiry-method-outside-business-hours/
