According to an online survey conducted in Japan in 2023, the leading reason for discontinuing the usage of a product or cancelling a service contract was the cost reduction of another company's service. Quality improvement in another company's service was the second most common reason, named by 25.2 percent of respondents, followed by insufficient handling of customer inquiries, with 25 percent of respondents.
Leading reasons for discontinuing the use of products or cancelling service contracts in Japan as of September 2023
Original question: “What was the reasons for discontinuing the use of a product or service, or for canceling contracts?”
Respondents were people living in Tokyo, Kanagawa, Saitama, Chiba, Osaka, Aichi and Fukuoka Prefecture, who have made use of customer inquiry methods between January and September 2023.
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PR Times, & RightTouch. (November 2, 2023). Leading reasons for discontinuing the use of products or cancelling service contracts in Japan as of September 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1459567/japan-reasons-discontinuing-product-service-use/
PR Times, und RightTouch. "Leading reasons for discontinuing the use of products or cancelling service contracts in Japan as of September 2023." Chart. November 2, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1459567/japan-reasons-discontinuing-product-service-use/
PR Times, RightTouch. (2023). Leading reasons for discontinuing the use of products or cancelling service contracts in Japan as of September 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1459567/japan-reasons-discontinuing-product-service-use/
PR Times, and RightTouch. "Leading Reasons for Discontinuing The Use of Products or Cancelling Service Contracts in Japan as of September 2023." Statista, Statista Inc., 2 Nov 2023, https://www.statista.com/statistics/1459567/japan-reasons-discontinuing-product-service-use/
PR Times & RightTouch, Leading reasons for discontinuing the use of products or cancelling service contracts in Japan as of September 2023 Statista, https://www.statista.com/statistics/1459567/japan-reasons-discontinuing-product-service-use/ (last visited December 22, 2024)
Leading reasons for discontinuing the use of products or cancelling service contracts in Japan as of September 2023 [Graph], PR Times, & RightTouch, November 2, 2023. [Online]. Available: https://www.statista.com/statistics/1459567/japan-reasons-discontinuing-product-service-use/
