According to a survey of global consumers conducted in December 2023, young users' preferred communication method to engage with friends and family were SMS and text messages. In comparison, only two in 10 respondents aged between 18 and 24 years reported preferring mobile phone calls. Consumers in the age group of 55 and older reported preferring face to face communication more often than the younger demographics surveyed.
Leading methods for personal communications among global consumers in December 2023, by age group
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
Leading methods for personal communications among global consumers in December 2023, by age group
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
According to the source: "Data from each market uses a nationally representative sample apart from Mexico and India, which use urban representative samples, and Indonesia and Hong Kong, which use online representative samples."
Original question:"What is the method of communication you use most often to communicate with friends and family?"
The values may not sum up to 100 percent due to rounding
Learn more about how Statista can support your business.
YouGov. (March 8, 2024). Leading methods for personal communications among global consumers in December 2023, by age group [Graph]. In Statista. Retrieved April 03, 2025, from https://www.statista.com/statistics/1459135/most-used-communication-ways-worldwide-by-age/
YouGov. "Leading methods for personal communications among global consumers in December 2023, by age group." Chart. March 8, 2024. Statista. Accessed April 03, 2025. https://www.statista.com/statistics/1459135/most-used-communication-ways-worldwide-by-age/
YouGov. (2024). Leading methods for personal communications among global consumers in December 2023, by age group. Statista. Statista Inc.. Accessed: April 03, 2025. https://www.statista.com/statistics/1459135/most-used-communication-ways-worldwide-by-age/
YouGov. "Leading Methods for Personal Communications among Global Consumers in December 2023, by Age Group." Statista, Statista Inc., 8 Mar 2024, https://www.statista.com/statistics/1459135/most-used-communication-ways-worldwide-by-age/
YouGov, Leading methods for personal communications among global consumers in December 2023, by age group Statista, https://www.statista.com/statistics/1459135/most-used-communication-ways-worldwide-by-age/ (last visited April 03, 2025)
Leading methods for personal communications among global consumers in December 2023, by age group [Graph], YouGov, March 8, 2024. [Online]. Available: https://www.statista.com/statistics/1459135/most-used-communication-ways-worldwide-by-age/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
