In 2023, the average American Customer Satisfaction Index® (ACSI®) score of energy utilities in the United States was 75. Cooperative energy utilities accounted for the largest ACSI® score that year, with 78 points.
ACSI® is a national economic indicator of customer evaluations of the quality of products and services using a scale of 0 to 100 and available to household consumers in the United States.
Energy utilities ranking by American Customer Satisfaction Index® in the United States in 2023, by ownership
Includes only those utilities where data were measured and available.
The American Customer Satisfaction index® (ACSI®) score ranges from 0 to 100, with 100 being the highest score possible.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (March 19, 2024). Energy utilities ranking by American Customer Satisfaction Index® in the United States in 2023, by ownership [Graph]. In Statista. Retrieved December 27, 2024, from https://www.statista.com/statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
ACSI®. "Energy utilities ranking by American Customer Satisfaction Index® in the United States in 2023, by ownership." Chart. March 19, 2024. Statista. Accessed December 27, 2024. https://www.statista.com/statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
ACSI®. (2024). Energy utilities ranking by American Customer Satisfaction Index® in the United States in 2023, by ownership. Statista. Statista Inc.. Accessed: December 27, 2024. https://www.statista.com/statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
ACSI®. "Energy Utilities Ranking by American Customer Satisfaction Index® in The United States in 2023, by Ownership." Statista, Statista Inc., 19 Mar 2024, https://www.statista.com/statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
ACSI®, Energy utilities ranking by American Customer Satisfaction Index® in the United States in 2023, by ownership Statista, https://www.statista.com/statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/ (last visited December 27, 2024)
Energy utilities ranking by American Customer Satisfaction Index® in the United States in 2023, by ownership [Graph], ACSI®, March 19, 2024. [Online]. Available: https://www.statista.com/statistics/1457928/energy-utilities-customer-satisfaction-united-states-by-category/
