As of 2023, the most significant artificial intelligence (AI) and generative artificial intelligence (GenAI) application types were those related to employee training and collaboration, to customer sales, service, and support, and to software development and testing. About 36, 45 and 34 percent of the respondents indicated their relevance to their organizations, respectively.
Most relevant artificial intelligence (AI) and generative artificial intelligence (GenAI) application types for companies worldwide in 2023
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Most relevant artificial intelligence (AI) and generative artificial intelligence (GenAI) application types for companies worldwide in 2023
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Enterprises from multiple industry verticals and geographies; Only respondents who self-selected as “moderately knowledgeable” and above about their organization’s IoT and 5G initiatives feature in the survey results.
Method of interview
Online survey
Supplementary notes
The source phrases the question as: "Which are, or will be, the most significant AI and GenAI application types for your organization?".
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EY. (February 9, 2024). Most relevant artificial intelligence (AI) and generative artificial intelligence (GenAI) application types for companies worldwide in 2023 [Graph]. In Statista. Retrieved April 15, 2025, from https://www.statista.com/statistics/1457594/relevant-ai-genai-application-types-companies-worldwide/
EY. "Most relevant artificial intelligence (AI) and generative artificial intelligence (GenAI) application types for companies worldwide in 2023." Chart. February 9, 2024. Statista. Accessed April 15, 2025. https://www.statista.com/statistics/1457594/relevant-ai-genai-application-types-companies-worldwide/
EY. (2024). Most relevant artificial intelligence (AI) and generative artificial intelligence (GenAI) application types for companies worldwide in 2023. Statista. Statista Inc.. Accessed: April 15, 2025. https://www.statista.com/statistics/1457594/relevant-ai-genai-application-types-companies-worldwide/
EY. "Most Relevant Artificial Intelligence (Ai) and Generative Artificial Intelligence (Genai) Application Types for Companies Worldwide in 2023." Statista, Statista Inc., 9 Feb 2024, https://www.statista.com/statistics/1457594/relevant-ai-genai-application-types-companies-worldwide/
EY, Most relevant artificial intelligence (AI) and generative artificial intelligence (GenAI) application types for companies worldwide in 2023 Statista, https://www.statista.com/statistics/1457594/relevant-ai-genai-application-types-companies-worldwide/ (last visited April 15, 2025)
Most relevant artificial intelligence (AI) and generative artificial intelligence (GenAI) application types for companies worldwide in 2023 [Graph], EY, February 9, 2024. [Online]. Available: https://www.statista.com/statistics/1457594/relevant-ai-genai-application-types-companies-worldwide/
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