According to a survey conducted among Australians who had used sales or support chatbots in the six months to November 2022, around three-quarters of those surveyed said a reason they liked using chatbots was that they provided around-the-clock support. Nonetheless, about 73 percent of the respondents expressed dissatisfaction when using chatbots as they are often unable to handle complex questions.
Consumer attitudes toward chatbots in shopping experiences in Australia as of November 2022
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Business Wire. (February 1, 2023). Consumer attitudes toward chatbots in shopping experiences in Australia as of November 2022 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1454598/australia-consumer-attitudes-toward-chatbots/
Business Wire. "Consumer attitudes toward chatbots in shopping experiences in Australia as of November 2022." Chart. February 1, 2023. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1454598/australia-consumer-attitudes-toward-chatbots/
Business Wire. (2023). Consumer attitudes toward chatbots in shopping experiences in Australia as of November 2022. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1454598/australia-consumer-attitudes-toward-chatbots/
Business Wire. "Consumer Attitudes toward Chatbots in Shopping Experiences in Australia as of November 2022." Statista, Statista Inc., 1 Feb 2023, https://www.statista.com/statistics/1454598/australia-consumer-attitudes-toward-chatbots/
Business Wire, Consumer attitudes toward chatbots in shopping experiences in Australia as of November 2022 Statista, https://www.statista.com/statistics/1454598/australia-consumer-attitudes-toward-chatbots/ (last visited November 21, 2024)
Consumer attitudes toward chatbots in shopping experiences in Australia as of November 2022 [Graph], Business Wire, February 1, 2023. [Online]. Available: https://www.statista.com/statistics/1454598/australia-consumer-attitudes-toward-chatbots/
