The majority of consumers in Japan did not encounter any troubles as customers of businesses in the past year, according to a survey conducted in December 2023. The leading trouble respondents reported was that the functionality and quality of products or services were inferior to expectations. Similarly, almost five percent were dissatisfied due to differences between the advertised and the actual product or service.
Most common troubles encountered by consumers in Japan as of December 2023
Characteristic
Share of respondents
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CAA. (February 1, 2024). Most common troubles encountered by consumers in Japan as of December 2023 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1452269/japan-common-consumer-trouble/
CAA. "Most common troubles encountered by consumers in Japan as of December 2023." Chart. February 1, 2024. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1452269/japan-common-consumer-trouble/
CAA. (2024). Most common troubles encountered by consumers in Japan as of December 2023. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1452269/japan-common-consumer-trouble/
CAA. "Most Common Troubles Encountered by Consumers in Japan as of December 2023." Statista, Statista Inc., 1 Feb 2024, https://www.statista.com/statistics/1452269/japan-common-consumer-trouble/
CAA, Most common troubles encountered by consumers in Japan as of December 2023 Statista, https://www.statista.com/statistics/1452269/japan-common-consumer-trouble/ (last visited July 22, 2024)
Most common troubles encountered by consumers in Japan as of December 2023 [Graph], CAA, February 1, 2024. [Online]. Available: https://www.statista.com/statistics/1452269/japan-common-consumer-trouble/
