U.S.: consumer satisfaction in drugstores 2022/2023-2023/2024

Published by
D. Petruzzi,
Feb 27, 2024
In 2023/2024, the customer satisfaction index for drugstores in the United States added up to around 82 for Walmart and Rite Aid, an increase compared to the previous year.

Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024 (index score)

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Release date

2024

Region

United States

Survey time period

January 2022 to December 2023*

Number of respondents

40,264 respondents

Special properties

U.S. customers

Supplementary notes

* The ACSI Retail and Consumer Shipping Study 2023-2024 is based on interviews with 40,264 customers, chosen at random and contacted via email from January to December 2023. The previous iteration of the study (ACSI® Retail and Consumer Shipping Study 2022-2023) ran from January to December 2022 and counted 35,685 interviews.

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