In 2023/2024, the customer satisfaction index for drugstores in the United States added up to around 82 for Walmart and Rite Aid, an increase compared to the previous year.
Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024
(index score)
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Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024
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* The ACSI Retail and Consumer Shipping Study 2023-2024 is based on interviews with 40,264 customers, chosen at random and contacted via email from January to December 2023. The previous iteration of the study (ACSI® Retail and Consumer Shipping Study 2022-2023) ran from January to December 2022 and counted 35,685 interviews.
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ACSI®. (January 30, 2024). Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024 (index score) [Graph]. In Statista. Retrieved April 03, 2025, from https://www.statista.com/statistics/1450759/customer-satisfaction-in-drugstores-us/
ACSI®. "Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024 (index score)." Chart. January 30, 2024. Statista. Accessed April 03, 2025. https://www.statista.com/statistics/1450759/customer-satisfaction-in-drugstores-us/
ACSI®. (2024). Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024 (index score). Statista. Statista Inc.. Accessed: April 03, 2025. https://www.statista.com/statistics/1450759/customer-satisfaction-in-drugstores-us/
ACSI®. "Customer Satisfaction in Drugstores in The United States in 2022/2023 and 2023/2024 (Index Score)." Statista, Statista Inc., 30 Jan 2024, https://www.statista.com/statistics/1450759/customer-satisfaction-in-drugstores-us/
ACSI®, Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024 (index score) Statista, https://www.statista.com/statistics/1450759/customer-satisfaction-in-drugstores-us/ (last visited April 03, 2025)
Customer satisfaction in drugstores in the United States in 2022/2023 and 2023/2024 (index score) [Graph], ACSI®, January 30, 2024. [Online]. Available: https://www.statista.com/statistics/1450759/customer-satisfaction-in-drugstores-us/
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