Nearly one in five online merchants did not provide updates on the status of the delivery, a 2023 survey revealed. Some 42 percent of surveyed online merchants updated customers on their delivery only upon shipment, while another 26 percent of respondents shared periodic updates.
Frequency of delivery updates among online merchants in 2023
Characteristic
Share of respondents
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MetaPack. (February 5, 2024). Frequency of delivery updates among online merchants in 2023 [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/1450755/delivery-update-frequency/
MetaPack. "Frequency of delivery updates among online merchants in 2023." Chart. February 5, 2024. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/1450755/delivery-update-frequency/
MetaPack. (2024). Frequency of delivery updates among online merchants in 2023. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/1450755/delivery-update-frequency/
MetaPack. "Frequency of Delivery Updates among Online Merchants in 2023." Statista, Statista Inc., 5 Feb 2024, https://www.statista.com/statistics/1450755/delivery-update-frequency/
MetaPack, Frequency of delivery updates among online merchants in 2023 Statista, https://www.statista.com/statistics/1450755/delivery-update-frequency/ (last visited July 03, 2024)
Frequency of delivery updates among online merchants in 2023 [Graph], MetaPack, February 5, 2024. [Online]. Available: https://www.statista.com/statistics/1450755/delivery-update-frequency/