Germany: top e-commerce delivery criteria 2023

When asked about the most important criteria for their e-commerce deliveries, some 67 percent of German shoppers cited free shipping, and another 63 percent picked shipment tracking. Free returns ranked third, at 61 percent. In contrast, environmentally-friendly packaging and carbon-neutral shipping were only cited by 34 percent and 23 percent of respondents, respectively.

Most important criteria for e-commerce delivery according to online shoppers in Germany as of September 2023

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Number of respondents

1,043 respondents

Age group

18-80 years

Special properties

respondents who purchased online in the past 12 months

Supplementary notes

Multiple answers were possible.

During the survey, the question was phrased as follows: "When thinking about online shopping, which of the following criteria are important to you in terms of delivery?".

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