A 2023 survey conducted in Indonesia revealed that around 52 percent of respondents from Gen Y were quite satisfied with their experience of digital banking, while only around three percent reported being very dissatisfied. Meanwhile, 35 percent of Gen Z said they were very satisfied with their current digital banking experience.
Customer satisfaction with digital banking in Indonesia as of July 2023
Characteristic
Gen Z
Gen Y
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Snapcart. (September 14, 2023). Customer satisfaction with digital banking in Indonesia as of July 2023 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1448113/indonesia-digital-banking-satisfaction/
Snapcart. "Customer satisfaction with digital banking in Indonesia as of July 2023." Chart. September 14, 2023. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1448113/indonesia-digital-banking-satisfaction/
Snapcart. (2023). Customer satisfaction with digital banking in Indonesia as of July 2023. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1448113/indonesia-digital-banking-satisfaction/
Snapcart. "Customer Satisfaction with Digital Banking in Indonesia as of July 2023." Statista, Statista Inc., 14 Sep 2023, https://www.statista.com/statistics/1448113/indonesia-digital-banking-satisfaction/
Snapcart, Customer satisfaction with digital banking in Indonesia as of July 2023 Statista, https://www.statista.com/statistics/1448113/indonesia-digital-banking-satisfaction/ (last visited August 24, 2024)
Customer satisfaction with digital banking in Indonesia as of July 2023 [Graph], Snapcart, September 14, 2023. [Online]. Available: https://www.statista.com/statistics/1448113/indonesia-digital-banking-satisfaction/