According to a survey by Rakuten Insight among consumers in Asia, the leading reason to use Click and Collect services among Chinese shoppers was availability of multiple pick-up locations. In comparison, quick in and out experience was the main reason to use Click and Collect for more than half of the shoppers in the Philippines, Taiwan, and Vietnam.
Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory
The survey question was: "Why do you use click-and-collect services? (choose up to 3 of the most relevant answers)"Â
Number of respondents in: China - 6,455; Hong Kong - 3,234; Indonesia - 12,472; India - 34,923; Japan - 424; South Korea - 6,483; Malaysia - 12,666; the Philippines - 14,178; Singapore - 7,301; Thailand - 19,113; Taiwan - 12,698; and Vietnam - 4,150
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Rakuten Insight. (December 14, 2023). Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
Rakuten Insight. "Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory." Chart. December 14, 2023. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
Rakuten Insight. (2023). Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
Rakuten Insight. "Leading Reason to Use Click and Collect Services in Asia as of November 2023, by Country or Territory." Statista, Statista Inc., 14 Dec 2023, https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
Rakuten Insight, Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory Statista, https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/ (last visited November 21, 2024)
Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory [Graph], Rakuten Insight, December 14, 2023. [Online]. Available: https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
