According to a survey by Rakuten Insight among consumers in Asia, the leading reason to use Click and Collect services among Chinese shoppers was availability of multiple pick-up locations. In comparison, quick in and out experience was the main reason to use Click and Collect for more than half of the shoppers in the Philippines, Taiwan, and Vietnam.
Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory
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The survey question was: "Why do you use click-and-collect services? (choose up to 3 of the most relevant answers)"Â
Number of respondents in: China - 6,455; Hong Kong - 3,234; Indonesia - 12,472; India - 34,923; Japan - 424; South Korea - 6,483; Malaysia - 12,666; the Philippines - 14,178; Singapore - 7,301; Thailand - 19,113; Taiwan - 12,698; and Vietnam - 4,150
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Rakuten Insight. (December 14, 2023). Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
Rakuten Insight. "Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory." Chart. December 14, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
Rakuten Insight. (2023). Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
Rakuten Insight. "Leading Reason to Use Click and Collect Services in Asia as of November 2023, by Country or Territory." Statista, Statista Inc., 14 Dec 2023, https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/
Rakuten Insight, Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory Statista, https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/ (last visited July 22, 2024)
Leading reason to use Click and Collect services in Asia as of November 2023, by country or territory [Graph], Rakuten Insight, December 14, 2023. [Online]. Available: https://www.statista.com/statistics/1447405/asia-reason-to-use-click-and-collect-service-by-country/