According to a survey by Rakuten Insight among consumers in Asia, pick up from home was the most preferred return method for an online purchase for all surveyed countries in Asia except Hong Kong as of November 2023. 53 percent of the respondents in Hong Kong preferred to return their online purchases in-store as of November 2023.
December 2023
Asia
November 9 to 30, 2023
134,097 respondents
16 years and older
Online survey
The survey question was: "What is the preferred return method for a product purchased online? (choose up to 3 of the most relevant answers)"Â
Number of respondents in:
China - 6,455;
Hong Kong - 3,234;
Indonesia - 12,472;
India - 34,923;
Japan - 424;
South Korea - 6,483;
Malaysia - 12,666;
the Philippines - 14,178;
Singapore - 7,301;
Thailand - 19,113;
Taiwan - 12,698;
and Vietnam - 4,150
* For commercial use only
Basic Account
Starter Account
The statistic on this page is a Premium Statistic and is included in this account.
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
Overview
E-commerce sites and apps
Social and live commerce
Shopping frequency
Payments
Consumer preferences
* For commercial use only
Basic Account
Starter Account
The statistic on this page is a Premium Statistic and is included in this account.
Professional Account
1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.
