Deadlines for D2C online returns in Germany 2023

Published by Statista Research Department, Feb 13, 2024

A study carried out in Germany in 2023 indicated that most direct-to-consumer (D2C) brands allowed consumers to return their online purchases within 14 days. Return policies of digital native brands aligned with the ones of more established corporate brands.

Deadlines for online returns of direct-to-consumer (D2C) purchases in Germany in 2023

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Release date

March 2023

Region

Europe, Germany

Survey time period

January and February 2023

Special properties

50 D2C and corporate brands

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