Customer satisfaction of household appliance industry trends U.S. 2022-2023

Published by
Ahmed Sherif,
Feb 1, 2024
According to a survey conducted by the American Customer Satisfaction Index (ACSI), customers in the United States expressed greater satisfaction with the capacity and layout of home appliances in 2023 compared to the previous year. Additionally, satisfaction with energy and/or water efficiency also saw an increase among U.S. customers in 2023. Overall, the ACSI survey showed that customers satisfaction in the U.S. with home appliance industry trends has increased across the board.

Customer satisfaction of household appliance industry trends in the United States in 2022 and 2023

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Release date

September 2023

Region

United States

Survey time period

July 2022 and June 2023

Number of respondents

14,069 respondents

Method of interview

Email survey

Supplementary notes

* Represents manufacturer-provided service only.

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