Customer satisfaction of household appliance brands in the U.S. 2022-2023

Published by
Ahmed Sherif,
Jan 30, 2024
In a 2023 survey conducted by the American Customer Satisfaction Index (ACSI), it was found that customers in the United States expressed higher satisfaction with household appliances from Haier, LG, and Whirlpool. Additionally, the ACSI scores for Bosch, a German household appliance maker, and Samsung Electronics also saw an increase from the previous year. However, Electrolux experienced a slight decrease in its ACSI score in 2023 compared to the previous year.

Customer satisfaction of household appliance brands in the United States in 2022 and 2023

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Release date

September 2023

Region

United States

Survey time period

July 2022 and June 2023

Number of respondents

14,069 respondents

Method of interview

Email survey

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Statistics on " Smart homes in the U.S. "

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Overview

5

Segments

5

Penetration

3

Consumption

4

Special focus: Brand awareness

6

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Topics

Smart home in the United StatesSmart appliancesSmart homeInternet of Things (IoT)Internet of Things (IoT) in Europe
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