Preferred return method for online shopping in India November 2023, by age

Published by A. Minhas, Jan 23, 2024
As per a survey conducted by Rakuten Insight in November 2023, 75 percent of respondents between 45 and 54 years old preferred return method while online shopping was for the product to be picked up from home in India. On the other hand, 22 percent of consumers 55 years old and above favored parcel locker for returning products bought online.

Preferred return method for online shopping in India as of November 2023, by age

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Release date

December 2023

Region

India

Survey time period

November 9 to 30, 2023

Number of respondents

34,923 respondents

Age group

16 years and above

Method of interview

Online survey

Supplementary notes

Survey question: "What is the preferred return method for a product purchased online?"

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