According to the American Customer Satisfaction Index, customers in the United States were most satisfied with the design of personal computers in 2023, including the size and visual appeal of the devices. Additional PC features that scored highly in 2023 include the availability of software or apps, as well as the graphics and sound quality offered by the devices.
American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by feature
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (September 19, 2023). American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by feature [Graph]. In Statista. Retrieved December 27, 2024, from https://www.statista.com/statistics/1446453/us-pc-customer-satisfaction-by-device/
ACSI®. "American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by feature." Chart. September 19, 2023. Statista. Accessed December 27, 2024. https://www.statista.com/statistics/1446453/us-pc-customer-satisfaction-by-device/
ACSI®. (2023). American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by feature. Statista. Statista Inc.. Accessed: December 27, 2024. https://www.statista.com/statistics/1446453/us-pc-customer-satisfaction-by-device/
ACSI®. "American Customer Satisfaction Index Scores for Personal Computers in The United States in 2022 and 2023, by Feature." Statista, Statista Inc., 19 Sep 2023, https://www.statista.com/statistics/1446453/us-pc-customer-satisfaction-by-device/
ACSI®, American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by feature Statista, https://www.statista.com/statistics/1446453/us-pc-customer-satisfaction-by-device/ (last visited December 27, 2024)
American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by feature [Graph], ACSI®, September 19, 2023. [Online]. Available: https://www.statista.com/statistics/1446453/us-pc-customer-satisfaction-by-device/
