According to the American Customer Satisfaction Index, customers in the United States were most satisfied with personal computer devices from Apple and Samsung, with each brand scoring 83 in 2023. Apple's PC line-up includes the MacBook Air and MacBook Pro, while Samsung's offering includes Galaxy Book devices.
American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by brand
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.
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ACSI®. (September 19, 2023). American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by brand [Graph]. In Statista. Retrieved January 09, 2025, from https://www.statista.com/statistics/1446446/us-pc-customer-satisfaction-by-brand/
ACSI®. "American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by brand." Chart. September 19, 2023. Statista. Accessed January 09, 2025. https://www.statista.com/statistics/1446446/us-pc-customer-satisfaction-by-brand/
ACSI®. (2023). American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by brand. Statista. Statista Inc.. Accessed: January 09, 2025. https://www.statista.com/statistics/1446446/us-pc-customer-satisfaction-by-brand/
ACSI®. "American Customer Satisfaction Index Scores for Personal Computers in The United States in 2022 and 2023, by Brand." Statista, Statista Inc., 19 Sep 2023, https://www.statista.com/statistics/1446446/us-pc-customer-satisfaction-by-brand/
ACSI®, American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by brand Statista, https://www.statista.com/statistics/1446446/us-pc-customer-satisfaction-by-brand/ (last visited January 09, 2025)
American Customer Satisfaction Index scores for personal computers in the United States in 2022 and 2023, by brand [Graph], ACSI®, September 19, 2023. [Online]. Available: https://www.statista.com/statistics/1446446/us-pc-customer-satisfaction-by-brand/
