In the fourth quarter of 2023, the American Consumer Satisfaction Index reached an all time high, with a score of 77.8. This was a marked increase from two years prior, when the index score was almost 5 points lower.
Overall consumer satisfaction index in the United States from 1995 to 2023
The American Consumer Satisfaction Index measures and analyzes customer satisfaction with more than 400 companies in approximately 40 industries and 10 economic sectors, including various services of federal and local government agencies. Reported on a scale of 0 to 100, scores are based on data from interviews with approximately 200,000 customers annually. The baseline measurement was taken in summer 1994.
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ACSI®. (January 23, 2024). Overall consumer satisfaction index in the United States from 1995 to 2023 [Graph]. In Statista. Retrieved November 22, 2024, from https://www.statista.com/statistics/1446376/overall-us-consumer-satisfaction-index/
ACSI®. "Overall consumer satisfaction index in the United States from 1995 to 2023." Chart. January 23, 2024. Statista. Accessed November 22, 2024. https://www.statista.com/statistics/1446376/overall-us-consumer-satisfaction-index/
ACSI®. (2024). Overall consumer satisfaction index in the United States from 1995 to 2023. Statista. Statista Inc.. Accessed: November 22, 2024. https://www.statista.com/statistics/1446376/overall-us-consumer-satisfaction-index/
ACSI®. "Overall Consumer Satisfaction Index in The United States from 1995 to 2023." Statista, Statista Inc., 23 Jan 2024, https://www.statista.com/statistics/1446376/overall-us-consumer-satisfaction-index/
ACSI®, Overall consumer satisfaction index in the United States from 1995 to 2023 Statista, https://www.statista.com/statistics/1446376/overall-us-consumer-satisfaction-index/ (last visited November 22, 2024)
Overall consumer satisfaction index in the United States from 1995 to 2023 [Graph], ACSI®, January 23, 2024. [Online]. Available: https://www.statista.com/statistics/1446376/overall-us-consumer-satisfaction-index/
