Almost all financial services leaders indicated that their organizations had already deployed generative artificial intelligence (GenAI) in some manner, according to a survey carried out in August 2023 among financial organizations. While the majority of the respondents were optimistic about GenAI in their respective industries, just over one in five respondents said that they were skeptical about the potential impact of GenAI on their organizations. Skepticism was the highest in the insurance industry and lowest in the banking and capital markets industries. When asked about the main benefits GenAI could bring to their industries, risk reduction from data processing was the most common answer.
Attitude of financial services industry leaders toward generative artificial intelligence (GenAI) in the United States in 2023
The source adds the following information: Respondents were executive directors, managing directors or higher at financial organizations with at least two billion U.S. dollars in revenue. Financial organizations include banking and capital markets, insurance, and wealth and asset management industries. 100 responses were collected from each sector.
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EY. (December 11, 2023). Attitude of financial services industry leaders toward generative artificial intelligence (GenAI) in the United States in 2023 [Graph]. In Statista. Retrieved December 31, 2024, from https://www.statista.com/statistics/1446190/us-attitude-toward-genai-in-financial-services/
EY. "Attitude of financial services industry leaders toward generative artificial intelligence (GenAI) in the United States in 2023." Chart. December 11, 2023. Statista. Accessed December 31, 2024. https://www.statista.com/statistics/1446190/us-attitude-toward-genai-in-financial-services/
EY. (2023). Attitude of financial services industry leaders toward generative artificial intelligence (GenAI) in the United States in 2023. Statista. Statista Inc.. Accessed: December 31, 2024. https://www.statista.com/statistics/1446190/us-attitude-toward-genai-in-financial-services/
EY. "Attitude of Financial Services Industry Leaders toward Generative Artificial Intelligence (Genai) in The United States in 2023." Statista, Statista Inc., 11 Dec 2023, https://www.statista.com/statistics/1446190/us-attitude-toward-genai-in-financial-services/
EY, Attitude of financial services industry leaders toward generative artificial intelligence (GenAI) in the United States in 2023 Statista, https://www.statista.com/statistics/1446190/us-attitude-toward-genai-in-financial-services/ (last visited December 31, 2024)
Attitude of financial services industry leaders toward generative artificial intelligence (GenAI) in the United States in 2023 [Graph], EY, December 11, 2023. [Online]. Available: https://www.statista.com/statistics/1446190/us-attitude-toward-genai-in-financial-services/
