According to a survey conducted in South Korea in 2023, more than a quarter of respondents answered that they would cancel a dispatched ride after three to five minutes had passed. Overall, answers indicated that customers were willing to wait up to two minutes when using ride hailing services, with the majority of respondents deciding to cancel if a dispatch took longer than that.
Waiting time before canceling ride hailing dispatch in South Korea as of August 2023
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Kakao Mobility. (September 25, 2023). Waiting time before canceling ride hailing dispatch in South Korea as of August 2023 [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1445997/south-korea-ride-hailing-dispatch-cancellation-time/
Kakao Mobility. "Waiting time before canceling ride hailing dispatch in South Korea as of August 2023." Chart. September 25, 2023. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1445997/south-korea-ride-hailing-dispatch-cancellation-time/
Kakao Mobility. (2023). Waiting time before canceling ride hailing dispatch in South Korea as of August 2023. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1445997/south-korea-ride-hailing-dispatch-cancellation-time/
Kakao Mobility. "Waiting Time before Canceling Ride Hailing Dispatch in South Korea as of August 2023." Statista, Statista Inc., 25 Sep 2023, https://www.statista.com/statistics/1445997/south-korea-ride-hailing-dispatch-cancellation-time/
Kakao Mobility, Waiting time before canceling ride hailing dispatch in South Korea as of August 2023 Statista, https://www.statista.com/statistics/1445997/south-korea-ride-hailing-dispatch-cancellation-time/ (last visited December 21, 2024)
Waiting time before canceling ride hailing dispatch in South Korea as of August 2023 [Graph], Kakao Mobility, September 25, 2023. [Online]. Available: https://www.statista.com/statistics/1445997/south-korea-ride-hailing-dispatch-cancellation-time/
