As of spring 2023, the most appealing chatbot function to consumers from mainland China and Hong Kong was searching for product information, such as product details, recommendations and comparisons, according to 46 percent of respondents in a survey. The second most attractive chatbot function was customization of offering, with 40 percent choosing that option.
Chatbot functions appealing to retail consumers in mainland China and Hong Kong in 2023
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
PwC. (August 30, 2023). Chatbot functions appealing to retail consumers in mainland China and Hong Kong in 2023 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1440967/greater-china-chatbot-functions-appealing-to-retail-consumers/
PwC. "Chatbot functions appealing to retail consumers in mainland China and Hong Kong in 2023." Chart. August 30, 2023. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1440967/greater-china-chatbot-functions-appealing-to-retail-consumers/
PwC. (2023). Chatbot functions appealing to retail consumers in mainland China and Hong Kong in 2023. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1440967/greater-china-chatbot-functions-appealing-to-retail-consumers/
PwC. "Chatbot Functions Appealing to Retail Consumers in Mainland China and Hong Kong in 2023." Statista, Statista Inc., 30 Aug 2023, https://www.statista.com/statistics/1440967/greater-china-chatbot-functions-appealing-to-retail-consumers/
PwC, Chatbot functions appealing to retail consumers in mainland China and Hong Kong in 2023 Statista, https://www.statista.com/statistics/1440967/greater-china-chatbot-functions-appealing-to-retail-consumers/ (last visited December 22, 2024)
Chatbot functions appealing to retail consumers in mainland China and Hong Kong in 2023 [Graph], PwC, August 30, 2023. [Online]. Available: https://www.statista.com/statistics/1440967/greater-china-chatbot-functions-appealing-to-retail-consumers/
