In 2023, South Korea had the highest mobile banking penetration among the observed countries. According to Statista's Consumer Insights, 82 percent of the respondents processed banking matters via smartphone or tablet in Korea. In terms of online banking, however, Japan had the highest penetration rate, with 62 percent of the respondents using either a PC or laptop to process banking matters. Online banking penetration was generally high in European countries such as Switzerland, Poland, the Netherlands, or France, while mobile banking penetration was higher in Asia (South Korea, India) and Latin America (Brazil, Mexico).
Share of bank account holders processing banking matters via online banking (PC or laptop) or mobile banking (smartphone or tablet) worldwide 2023, by country
The question was phrased by the source as follows: "How do you process your banking matters with the bank that you primarily use (e.g., transactions)? (multi-pick)". Multiple selections of the following answers were possible: - In person in a branch - Mobile (smartphone / tablet) - Online (PC / laptop) - Telephone banking - Other - Don't know
The number of respondents and the date of survey vary across countries. More information on the methodology can be found here. Number of respondents:
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Statista. (February 16, 2024). Share of bank account holders processing banking matters via online banking (PC or laptop) or mobile banking (smartphone or tablet) worldwide 2023, by country [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1440760/mobile-and-online-banking-penetration-worldwide-by-country/
Statista. "Share of bank account holders processing banking matters via online banking (PC or laptop) or mobile banking (smartphone or tablet) worldwide 2023, by country." Chart. February 16, 2024. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1440760/mobile-and-online-banking-penetration-worldwide-by-country/
Statista. (2024). Share of bank account holders processing banking matters via online banking (PC or laptop) or mobile banking (smartphone or tablet) worldwide 2023, by country. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1440760/mobile-and-online-banking-penetration-worldwide-by-country/
Statista. "Share of Bank Account Holders Processing Banking Matters via Online Banking (Pc or Laptop) or Mobile Banking (Smartphone or Tablet) Worldwide 2023, by Country." Statista, Statista Inc., 16 Feb 2024, https://www.statista.com/statistics/1440760/mobile-and-online-banking-penetration-worldwide-by-country/
Statista, Share of bank account holders processing banking matters via online banking (PC or laptop) or mobile banking (smartphone or tablet) worldwide 2023, by country Statista, https://www.statista.com/statistics/1440760/mobile-and-online-banking-penetration-worldwide-by-country/ (last visited November 21, 2024)
Share of bank account holders processing banking matters via online banking (PC or laptop) or mobile banking (smartphone or tablet) worldwide 2023, by country [Graph], Statista, February 16, 2024. [Online]. Available: https://www.statista.com/statistics/1440760/mobile-and-online-banking-penetration-worldwide-by-country/
