Consumer attitudes toward online and mobile financial services varied greatly across countries in 2023. According to Statista's Consumer Insights, Finland had the highest share of the population who could imagine dealing with their financial transactions exclusively online (46 percent). On the other hand, Brazilian respondents were the most likely to deal with their finances exclusively via smartphone (48 percent). When it comes to confidence in handling personal finances, India had the highest share of respondents (35 percent) who felt that online financial services increased their confidence in their own finances.
Customer attitude toward online finance worldwide in 2023, by country
Characteristic
I could imagine dealing with my financial transactions exclusively online
I could imagine dealing with my financial transactions exclusively via my smartphone
Online financial services have made me confident about handling my own finances (Fintech services to help with banking, budgeting, investments etc.)*
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Statista. (February 16, 2024). Customer attitude toward online finance worldwide in 2023, by country [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1440731/online-finance-attitude-worldwide-by-country/
Statista. "Customer attitude toward online finance worldwide in 2023, by country." Chart. February 16, 2024. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1440731/online-finance-attitude-worldwide-by-country/
Statista. (2024). Customer attitude toward online finance worldwide in 2023, by country. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1440731/online-finance-attitude-worldwide-by-country/
Statista. "Customer Attitude toward Online Finance Worldwide in 2023, by Country." Statista, Statista Inc., 16 Feb 2024, https://www.statista.com/statistics/1440731/online-finance-attitude-worldwide-by-country/
Statista, Customer attitude toward online finance worldwide in 2023, by country Statista, https://www.statista.com/statistics/1440731/online-finance-attitude-worldwide-by-country/ (last visited August 24, 2024)
Customer attitude toward online finance worldwide in 2023, by country [Graph], Statista, February 16, 2024. [Online]. Available: https://www.statista.com/statistics/1440731/online-finance-attitude-worldwide-by-country/