Consumer attitude toward online finance in 20 countries worldwide 2023

Published by Statista Research Department, Feb 29, 2024

Consumer attitudes toward online and mobile financial services varied greatly across countries in 2023. According to Statista's Consumer Insights, Finland had the highest share of the population who could imagine dealing with their financial transactions exclusively online (46 percent). On the other hand, Brazilian respondents were the most likely to deal with their finances exclusively via smartphone (48 percent). When it comes to confidence in handling personal finances, India had the highest share of respondents (35 percent) who felt that online financial services increased their confidence in their own finances.

Customer attitude toward online finance worldwide in 2023, by country

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Source

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Release date

February 2024

Region

Worldwide

Survey time period

January 2023 to December 2023

Age group

18-64 years

Special properties

bank account holders

Method of interview

Online survey

Supplementary notes

The number of respondents and the date of survey vary across countries. More information on the methodology can be found here.
Number of respondents:

  • Australia: 2,021
  • Austria: 2,028
  • Brazil: 2,028
  • China: 4,097
  • Finland: 2,033
  • France: 2,025
  • Germany: 5,985
  • India: 4,031
  • Italy: 2,035
  • Japan: 2,039
  • Mexico: 2,024
  • Netherlands: 2,027
  • Poland: 2,026
  • South Africa: 2,031
  • South Korea: 2,019
  • Spain: 2,035
  • Sweden: 2,027
  • Switzerland: 1,920
  • United Kingdom: 4,034
  • United States: 10,048

*The number of respondents for this question is slightly lower than for the other two questions.

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