According to a survey conducted by Rakuten Insight in China in November 2023, around 68 percent of respondents said that they prefer to return items they purchased online using the pick-up-from-home service. Less than 40 percent preferred using postal services for the online purchase returns.
Preferred return methods for a product purchased online among consumers in China as of November 2023
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Rakuten Insight. (December 14, 2023). Preferred return methods for a product purchased online among consumers in China as of November 2023 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1440515/china-preferred-online-shopping-return-methods/
Rakuten Insight. "Preferred return methods for a product purchased online among consumers in China as of November 2023." Chart. December 14, 2023. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1440515/china-preferred-online-shopping-return-methods/
Rakuten Insight. (2023). Preferred return methods for a product purchased online among consumers in China as of November 2023. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1440515/china-preferred-online-shopping-return-methods/
Rakuten Insight. "Preferred Return Methods for a Product Purchased Online among Consumers in China as of November 2023." Statista, Statista Inc., 14 Dec 2023, https://www.statista.com/statistics/1440515/china-preferred-online-shopping-return-methods/
Rakuten Insight, Preferred return methods for a product purchased online among consumers in China as of November 2023 Statista, https://www.statista.com/statistics/1440515/china-preferred-online-shopping-return-methods/ (last visited December 23, 2024)
Preferred return methods for a product purchased online among consumers in China as of November 2023 [Graph], Rakuten Insight, December 14, 2023. [Online]. Available: https://www.statista.com/statistics/1440515/china-preferred-online-shopping-return-methods/
