According to a Rakuten Insight survey on omnichannel retail conducted in November 2023, the majority of respondents favored pick up from home as their go-to return method while online shopping in India. Comparatively, 40 percent of consumers preferred in-store return for online shopping.
Preferred return method for online shopping in India as of November 2023
Characteristic
Share of respondents
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Rakuten Insight. (December 14, 2023). Preferred return method for online shopping in India as of November 2023 [Graph]. In Statista. Retrieved July 06, 2024, from https://www.statista.com/statistics/1439959/india-preferred-return-method-for-online-shopping/
Rakuten Insight. "Preferred return method for online shopping in India as of November 2023." Chart. December 14, 2023. Statista. Accessed July 06, 2024. https://www.statista.com/statistics/1439959/india-preferred-return-method-for-online-shopping/
Rakuten Insight. (2023). Preferred return method for online shopping in India as of November 2023. Statista. Statista Inc.. Accessed: July 06, 2024. https://www.statista.com/statistics/1439959/india-preferred-return-method-for-online-shopping/
Rakuten Insight. "Preferred Return Method for Online Shopping in India as of November 2023." Statista, Statista Inc., 14 Dec 2023, https://www.statista.com/statistics/1439959/india-preferred-return-method-for-online-shopping/
Rakuten Insight, Preferred return method for online shopping in India as of November 2023 Statista, https://www.statista.com/statistics/1439959/india-preferred-return-method-for-online-shopping/ (last visited July 06, 2024)
Preferred return method for online shopping in India as of November 2023 [Graph], Rakuten Insight, December 14, 2023. [Online]. Available: https://www.statista.com/statistics/1439959/india-preferred-return-method-for-online-shopping/