Reasons for using click-and-collect services in India November 2023, by age

Published by A. Minhas, Jan 23, 2024
In a survey by Rakuten Insight on omnichannel retail in November 2023, 49 percent of consumers between the ages of 35 and 44 years used click-and-collect services for a quick in-and-out experience while shopping. On the other hand, 11 percent of respondents aged over 55 years and above used the service for dedicated parking spots.

Reasons for using click-and-collect services in India as of November 2023, by age

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Release date

December 2023

Region

India

Survey time period

November 9 to 30, 2023

Number of respondents

34,923 respondents

Age group

16 years and above

Method of interview

Online survey

Supplementary notes

Survey question: "Why do you use click-and-collect services?"

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