The most popular form of returning goods when shopping online in Poland in 2023 was the possibility of sending the product back free of charge via parcel machine. In comparison, 17 percent of online shoppers had never returned an item.
Forms of returning goods most often chosen when shopping online in Poland in 2023
Characteristic
Share of respondents*
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People shopping online, who knew about the possibility of returning
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
* The original question was worded as follows: (Polish) "Z których z poniższych form zwrotu towaru korzystasz najczęściej podczas zakupów przez internet?"
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Gemius. (September 28, 2023). Forms of returning goods most often chosen when shopping online in Poland in 2023 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1434344/poland-forms-of-returning-goods-chosen-when-shopping-online/
Gemius. "Forms of returning goods most often chosen when shopping online in Poland in 2023." Chart. September 28, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1434344/poland-forms-of-returning-goods-chosen-when-shopping-online/
Gemius. (2023). Forms of returning goods most often chosen when shopping online in Poland in 2023. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1434344/poland-forms-of-returning-goods-chosen-when-shopping-online/
Gemius. "Forms of Returning Goods Most Often Chosen When Shopping Online in Poland in 2023." Statista, Statista Inc., 28 Sep 2023, https://www.statista.com/statistics/1434344/poland-forms-of-returning-goods-chosen-when-shopping-online/
Gemius, Forms of returning goods most often chosen when shopping online in Poland in 2023 Statista, https://www.statista.com/statistics/1434344/poland-forms-of-returning-goods-chosen-when-shopping-online/ (last visited July 22, 2024)
Forms of returning goods most often chosen when shopping online in Poland in 2023 [Graph], Gemius, September 28, 2023. [Online]. Available: https://www.statista.com/statistics/1434344/poland-forms-of-returning-goods-chosen-when-shopping-online/