Return rate of online purchases in Finland 2023, by gender

Published by J. Clausnitzer, Dec 10, 2024
In 2023, men were more likely to keep their online purchases than women in Finland. 50 percent of Finnish men have never returned a product they bought online. However, 55 percent of women rarely return products they bought online.

When you buy products online, do you return them to the online shop?

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Sources

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Release date

November 2023

Region

Finland

Survey time period

March 2023

Number of respondents

1,938*

Special properties

respondents who bought products/goods online from online shops

Method of interview

Online panel

Supplementary notes

This question was phrased by the source as follows: "Ostaessasi tuotteita verkosta, palautatko tuotteita takaisin verkkokauppaan?"

*Women n=1,047
Men n=891

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