Preferred methods of returning online purchases in Finland 2023

Published by J. Clausnitzer, Nov 9, 2024
In 2023, the preferred return method in Finland for products bought online was returning them via a self-service parcel terminal, accounting for over 50 percent of the responses. Another 41 percent of Finns reported that they preferred returning products via a transport company service point.

When returning online purchases, which return methods have you used?

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Sources

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Release date

November 2023

Region

Finland

Survey time period

March 2023

Number of respondents

1,145 respondents

Special properties

respondents who have returned online purchases

Method of interview

Online panel

Supplementary notes

This question was phrased by the source as follows: "Palauttaessasi verkkokauppaostoksia, mitä palautustapoja olet käyttänyt?"

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