The share of cash transactions at POS (Point-of-Sale) in Malaysia declined by six percentage points between 2020 and 2023. This is according to two different questions asked throughout multiple surveys from Statista's Consumer Insights. The numbers shown here refer to a rolling 12-month share of respondents who indicated they used cash in a brick and mortar shop or whilst shopping online. In 2020, the share of respondents using cash transactions at POS (Point-of-Sale) stood at 90 percent, which declined to 84 percent in 2023. On the other hand, during the same period, cash on delivery for online payments rose by three percentage points. Moreover, the share of respondents paying cash in advance for online transactions stayed the same, at 14 percent.
Cash usage either for online payments or at POS in Malaysia from 2020 to 2023
Residential online population; 12-month rolling average
Method of interview
Online survey
Supplementary notes
The questions were phrased by the source as follows: "How have you paid in stores, restaurants and other points of sale in the past 12 months? (multi-pick)" and "How have you conducted payments online in the past 12 months? (multi-pick)".
Some countries in Statista's Consumer Insights are part of an extended questionnaire. More information on the methodology can be found here.
For countries/territories receiving the extended questionnaire, Statista's Consumer Insights utilizes a rolling survey system with four survey waves per year: The most recent data set contains the interviews of the last 12 months. This ensures trend stability and more interviews available for analysis.
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Statista. (April 29, 2023). Cash usage either for online payments or at POS in Malaysia from 2020 to 2023 [Graph]. In Statista. Retrieved December 26, 2024, from https://www.statista.com/statistics/1428480/cash-adoption-in-malaysia/
Statista. "Cash usage either for online payments or at POS in Malaysia from 2020 to 2023." Chart. April 29, 2023. Statista. Accessed December 26, 2024. https://www.statista.com/statistics/1428480/cash-adoption-in-malaysia/
Statista. (2023). Cash usage either for online payments or at POS in Malaysia from 2020 to 2023. Statista. Statista Inc.. Accessed: December 26, 2024. https://www.statista.com/statistics/1428480/cash-adoption-in-malaysia/
Statista. "Cash Usage Either for Online Payments or at Pos in Malaysia from 2020 to 2023." Statista, Statista Inc., 29 Apr 2023, https://www.statista.com/statistics/1428480/cash-adoption-in-malaysia/
Statista, Cash usage either for online payments or at POS in Malaysia from 2020 to 2023 Statista, https://www.statista.com/statistics/1428480/cash-adoption-in-malaysia/ (last visited December 26, 2024)
Cash usage either for online payments or at POS in Malaysia from 2020 to 2023 [Graph], Statista, April 29, 2023. [Online]. Available: https://www.statista.com/statistics/1428480/cash-adoption-in-malaysia/
